Make us your buddy! Get research assistance by Instant Messaging (IM) with one of our Reference Librarians! We'll help you find the information you need.
Frequently Asked Questions
When can I IM the Library?
We're available to answer your questions via IM during regular library hours (IM is not available on Saturdays and Sundays).
How do I IM the Library?
You don't have to download any IM software or create an IM account, just type your name on the lower part and type your question and presto!
Just wait for the Reference Librarian, and he/she will try to answer your question in the soonest possible time
Once I IM the Library, how long will it take for me to get an answer?
As soon as possible. While we expect to be able to immediately reply to your message, we will handle all incoming chats in the order we receive them. Patrons visiting the library in person will have priority. If you are unable to reach us via IM, or if you feel you have been waiting too long for a response, please contact us by phone at 9279834/9224060.
What kinds of questions can I ask?
Please ask the same kinds of research questions you would ask if you were visiting the library! The IM/chat environment is best suited to factual questions or short research questions that can be answered quickly and easily. Examples:
Do you have a copy of... (title of book, QC ordinance, magazine, newspaper, etc.)?
How do I access your catalog, etc.?
What's the population of... (city, municipality, province, country, world)?
What major world events happened on the day and year I was born?
When did Quezon City become a city?
If your research question requires more time or clarification, we may ask to communicate with you by phone or e-mail.
Please be reminded also that the library will only provide bibliographic information if our library possess the information you need. You still have to go the library PHYSICALLY to get the hard copy.
Will my chat session be private and secure?
The Library does not save or log any IM chats. We will not publish or share your IM account name. IM, like e-mail, is not a completely secure form of communication, so please do not use it to send confidential or sensitive information.